During the last decade, ambulatory practices, hospitals, and health systems have begun to adopt innovative management strategies and systems engineering tools to improve their health care processes” (Hostetter, 2008). Huber (2010) states that reengineering is a way of dramatically redesigning how a business operates and functions. In order to do so, several different important key factors are analyzed at different angles and from different points of view. Consideration of the consumer is factored into the changes, as well as the desire to achieve care that is of high quality, low cost, and consistent with fast and friendly efficiency (Huber, 2010, p420). With that said, nurse managers and leaders are a vital contributory source of influence when it comes to planning an organization that is focused on delivering high quality nursing care. For example, Huber (2010) lists several leadership behaviors that are commonly expected in the role of reengineering, and include motivating the group to restructure, ensuring the existence of nurse representation throughout the restructuring process, and using interpersonal skills to engage those who share an interest in the business. Similarly, management also plays a vital role in reengineering by providing authority to match responsibility, monitoring the potential strain and stress caused by the uprooting of old practices, negotiating standards and expectations, and so much more (Huber, 2010, p421). The bottom line is that reengineering of health care can bring about a significant amount of positive changes such as cost savings and increased productivity without compromising patient care and satisfaction (Hostetter, 2008). Furthermore, such a seemingly large task cannot be successfully completed without the guidance and assistance of management and leadership.
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The introduction discusses the importance of reengineering in healthcare organizations and the role of nurse managers and leaders in this process. It emphasizes the need for effective management and leadership to successfully implement changes that improve healthcare processes while maintaining high-quality patient care.
Now, moving on to the content of the question, reengineering in healthcare can indeed bring about significant positive changes such as cost savings and increased productivity without compromising patient care and satisfaction. By adopting innovative management strategies and systems engineering tools, ambulatory practices, hospitals, and health systems can effectively redesign their operations and functions.
In the process of reengineering, various key factors are analyzed from different perspectives. Consideration of the consumer or patient is essential, as the goal is to achieve care that is of high quality, low cost, and consistently delivered with fast and friendly efficiency. This requires a comprehensive understanding of patient needs and preferences, and the incorporation of their feedback into the reengineering process.
Nurse managers and leaders are crucial contributors to the planning and implementation of reengineering efforts. They are expected to exhibit specific leadership behaviors, such as motivating the group to restructure and ensuring the presence of nurse representation throughout the process. Effective interpersonal skills are also necessary to engage stakeholders who share an interest in the organization’s success.
In addition to nurse managers and leaders, management as a whole plays a vital role in reengineering. Management must provide the necessary authority to match responsibility, monitor potential strain and stress caused by changes, negotiate standards and expectations, and more. Their involvement is crucial in driving the reengineering process forward and overcoming any obstacles that may arise.
Overall, reengineering in healthcare is a complex task that requires the guidance and assistance of management and leadership. When done successfully, it can lead to significant improvements in healthcare processes, resulting in cost savings and increased productivity, all while maintaining high-quality patient care and satisfaction.